Refund Policy

Effective date: 10 October 2026

This policy explains when TopperShelf gives refunds. It is part of our Terms of Use. Everything we sell is digital study material (notes, quizzes and mock tests) that you can open as soon as your payment is confirmed. Nothing is shipped.

1. Try before you buy

Because digital material cannot be returned once opened, we show a free sample or preview on product pages where possible. Please check it before you pay.

2. When you get a refund

We will refund you in full if:

• Duplicate payment: you were charged more than once for the same item.
• Paid but no access: your payment succeeded, but the item did not unlock and we could not fix it within 24 hours of you contacting us.
• Broken file: the file is corrupted, empty or cannot be opened, and we could not replace it with a working one.
• Not as described: the material is clearly different from what the product page described, for example the wrong subject or far fewer questions than stated.
• Our mistake: you were charged an amount different from the price shown.

In these cases we will first try to fix the problem (unlock the item, replace the file or correct the content). A refund is given if we cannot.

3. When we do not give refunds

• You changed your mind, or bought the wrong item by mistake, after the material was unlocked.
• You already downloaded, printed or completed a large part of the material, or used up a test attempt.
• You did not like the style, length or difficulty, which were visible in the free sample or description.
• You did not get the marks or result you hoped for.
• Your account was suspended because the material was shared or resold, as described in the Terms.
• The problem was caused by your own device, browser or internet connection.

4. How to ask for a refund

1. Email support@toppershelf.online within 7 days of your payment.
2. Write the email address you signed in with, the name of the item, the payment reference or order number (from Razorpay's message or your bank), and a short description of the problem. A screenshot helps.
3. We will reply within 48 hours, and in most cases decide within 3 working days.

5. How and when you are paid back

• Approved refunds go back to the same payment method you used (UPI, card or bank), through Razorpay.
• After we approve a refund, it normally reaches you in 5 to 7 working days. Your bank may take longer.
• When a refund is paid, access to that item is removed.

6. Money deducted but the order failed

Sometimes a payment fails after your bank has debited the amount. In that case the amount is usually returned automatically by your bank or Razorpay within 5 to 7 working days. If it is not returned after that, write to support@toppershelf.online with your payment reference and we will help you trace it.

7. Please contact us first

If something is wrong, please write to us before you raise a dispute or chargeback with your bank. We can usually fix it faster. This does not take away any right you have under law, including under the Consumer Protection Act, 2019.

8. Contact

TopperShelf, Bharatpur, Rajasthan, India. Email: support@toppershelf.online.